Warranty

Warranty

This Limited Warranty applies to all Narrowband Smartlock products, purchased from us or from authorized resellers. Please check the quality of the items upon reception and contact us if you see anything out of the ordinary. For any item damaged upon arrival, you must contact us within 30 days of arrival.

 

WHAT DOES THIS LIMITED WARRANTY COVER?

This Limited Warranty covers any defects of the electronics, materials or workmanship during the Warranty Period. During the Warranty Period, Digital Keys Pty Ltd will replace, at no charge, the product that proves defective because of material, electronic or workmanship defects.

 

Please note that the warranty is non-transferable and only applies to the original end purchaser.

 

Our Limited Warranty does not cover wear and tear, damage, misuse or consumable parts.

 

WHAT WE WILL DO?

Digital Key Pty Ltd will replace the item or part at no charge, with a new product of the same model. Please note we will only exchange affected parts.

HOW LONG DOES THE WARRANTY LAST?

The Warranty Period for items purchased from Digital Keys Pty Ltd is two (2) years starting from the date of arrival.

 

WHAT IS NOT COVERED BY THIS LIMITED WARRANTY?

This Limited Warranty does not cover any problem that: are / is caused by / originates from:

  • Minor Blemishes

  • Blemishes on non-visible surfaces of the product when fully assembled

  • Installation failures (wrong deadbolt.)

  • Daily wear and tear

  • Intentional modifications

  • Items not sold by us or authorised resellers

  • Items not manufactured by us

  • Misuse, mishandling of item

  • Theft or loss of the product

 

WHAT TO DO?

Please refer to our Returns and Refunds page for all the information.

To obtain warranty service, you MUST provide:

  • Detailed reason for return

  • 2 x Photos of the product and proposed problem

  • Model/item No. of the appliance your inquiry relates to

  • Our order number

  • A contact name with phone number

  • Pack the Items in the original packaging

  • Please confirm shipping address

IMPORTANT:

Promotional items (reviews, videos, etc.) are not eligible for warranty.

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